Terms and Conditions

1. Introduction Welcome to Driverro. By using our chauffeur services, you agree to the following Terms and Conditions. Please read them carefully before booking any service.
2. Definitions

• “Company” refers to Driverro.
• “Customer” refers to any individual or entity booking a service with Driverro.
• “Service” refers to chauffeur transportation provided by Driverro.
• “Merchant” refers to any third-party payment processor used by Driverro.

Contractual Relationship and Contract Conclusion 3.1 Contractual Relationship Driverro does not itself provide the transportation services in connection with its booking tools and does not do so by way of third-party agents. Driverro only provides the user with a claim for transport against a third-party service provider (TSP), which is independent of Driverro. For this purpose, Driverro concludes the necessary agreements on its own behalf with the TSP that provide the user with a claim for transport against the TSP (“contract for the benefit of third parties,” also “transportation contract for the benefit of the user”). On this basis, the user is entitled to request the transportation service and any further claims in respect of that service directly from the TSP. Driverro and the user only agree to the arrangement of a business service contract and not to the arrangement of the actual transportation services. The claim for compensation by Driverro includes the compensation for arranging business services as well as the compensation distributed to the TSP for the transportation services. 3.2 Conclusion of Contract By transmitting a completed booking form via the Driverro platform or by making arrangements by telephone with Driverro, the user transmits an offer to conclude a business service contract (“ride request” of the user). The subject matter of this contract is the provision of the ride service requested by the user. As an initial matter, Driverro transmits to the user an email confirmation of the details of the requested ride service that it has received. In so doing, Driverro only confirms the receipt of the user’s ride request. It is only by separate declaration (“booking confirmation”) by email from Driverro that the business service contract between Driverro and the user is concluded for the desired ride service. The user is then directly entitled vis-à-vis the TSP to request the ride service of the TSP and to assert further claims in respect of such ride service directly against the TSP. Ride Types, Vehicle Categories, and Service Changes 4.1 Ride Types Driverro offers multiple ride types to accommodate different customer needs. These may include:

• Standard Rides: Pre-scheduled rides with fixed routes and pricing.
• Luxury Rides: Premium vehicle options for a more upscale experience.
• Hourly Bookings: Customers can hire a chauffeur for a specified number of hours instead of a fixed route.
• Airport Transfers: Services tailored for pickups and drop-offs at airports with extended waiting times.

The availability of these ride types may vary depending on location and demand. Customers are responsible for selecting the correct ride type that suits their needs. 4.2 Vehicle Categories Driverro offers various vehicle categories to match the comfort and luxury preferences of its customers. These may include:

• Business Class: Executive sedans providing a professional and comfortable experience.
• Business SUV: Spacious SUVs for groups or travelers with extra luggage.
• Luxury Class: High-end vehicles for a premium experience.
• Van/Shuttle Service: Suitable for larger groups requiring extra seating capacity.

Customers are encouraged to choose the appropriate vehicle category when booking. Availability is subject to demand and location. 4.3 Service Changes

• Driverro reserves the right to modify, expand, or discontinue any ride type, vehicle category, or service feature at any time.
• Changes to ride types, including pricing, vehicle availability, or service duration, will be communicated to customers through the website or app.
• In the event of a service modification after booking, Driverro will offer an alternative ride type or issue a refund if necessary.
• Customers may request changes to their bookings, subject to availability and potential additional charges.

4.4 Pickup Time

• Customers must provide an accurate pickup time when booking their ride.
• The chauffeur will wait up to 15 minutes beyond the scheduled pickup time for standard bookings and 60 minutes for airport pickups.
• If the customer fails to arrive within the waiting time, the ride will be considered a no-show, and full charges will apply.
• Additional waiting time beyond the standard grace period will be charged at the applicable rate.
• Customers are responsible for any delays they cause, and any modifications to the pickup time must be communicated in advance.

4.5 Children and Passenger Continuity

• Passengers traveling with children must provide appropriate child safety seats as required by local regulations.
• Driverro does not supply child seats by default; however, they may be available upon request at an additional charge.
• All passengers must wear seat belts at all times during the ride.
• The chauffeur reserves the right to refuse service if the passenger count exceeds the vehicle’s maximum capacity or if passengers fail to adhere to safety regulations.

4.6 Luggage Policy

• Each passenger is allowed to carry standard luggage that fits within the vehicle’s designated storage space.
• Excessive or oversized luggage must be disclosed at the time of booking, and additional charges may apply.
• Driverro is not responsible for lost or damaged luggage. Passengers are advised to keep valuable belongings with them at all times.

Additional Policies 5.1 Rebooking

• Customers may request a rebooking of their ride due to schedule changes or unforeseen circumstances.
• Rebooking requests must be made at least 6 hours before the originally scheduled pickup time.
• Availability of rebooked rides is subject to demand and operational feasibility.
• Additional charges may apply depending on the changes made to the original booking.
• Driverro reserves the right to decline rebooking requests if they conflict with existing schedules or service limitations.

5.2 No-Show Policy

• A no-show is defined as the failure of a customer to appear at the designated pickup location within the waiting period.
• For standard bookings, the chauffeur will wait 15 minutes before marking the ride as a no-show.
• For airport pickups, the chauffeur will wait 60 minutes before marking the ride as a no-show.
• No-show bookings are non-refundable, and full charges will apply.

5.3 Transaction Fee

• All transactions processed through Driverro’s payment system are subject to a transaction fee.
• The transaction fee is non-refundable and covers processing costs.

Customers will be informed of any applicable transaction fees before completing their booking. Conclusion By using Driverro’s services, customers acknowledge and agree to these Terms and Conditions. Driverro reserves the right to modify these terms at any time, and continued use of the services constitutes acceptance of any updated terms. For any disputes, Driverro encourages customers to reach out to customer support for resolution.